Troubleshooting

When something goes wrong, knowing who to contact — and how — makes the difference between a quick resolution and a delayed one. Here is the full guid...

Operational issues with LivePrep outside of class time. For in-class technical problems, see Technical issues during class . Make sure you're using t...

Answers to the most common educator questions. If your question isn't here, contact Support via WhatsApp at +1 (617) 855-1550 or email hayley@zinke...

If something goes wrong during class, work through these steps in order. Most issues can be resolved in under a minute without ending the session. 1 C...