Who to contact and how

When something goes wrong, knowing who to contact — and how — makes the difference between a quick resolution and a delayed one. Here is the full guide.

Number: +1 (617) 855-1550

Use WhatsApp for anything time-sensitive or operational. This is the fastest way to reach the team.

Contact Support via WhatsApp for:

• Last-minute class cancellations (within 24 hours) — message immediately after removing the class

• Attendance corrections you cannot make yourself

• Lesson notes stuck in draft and deadline is approaching

• Lesson Cancellation limit reached

• Student spreadsheet missing after first class

• Schedule errors that need immediate correction

• Removing more than one class for a student in a given week

• Any situation requiring permanent schedule adjustments

Email: hayley@zinkerz.com

Use email for non-urgent questions, onboarding issues, and concerns that require more context.

Contact Hayley via email for:

• Profile setup questions or login issues

• Concerns about a student's progress or behavior that should not go in lesson notes

• Questions about pay, scheduling policies, or your employment details

• Anything that does not require a same-day response

The more context you provide upfront, the faster we can help. Always include:

• Student name

• Date and time of the affected class

• What happened — a brief description of the issue

• What you already tried — so we don't repeat steps

• Screenshot if applicable — especially for platform errors or lesson note issues

All Zinkerz communications should be responded to within 24 hours. Inquiries are often time-sensitive — prompt replies allow us to best serve our students.