Student cancellation requests

This procedure applies when a student joins the class and then tells you — either in the chat or verbally — that they will not be able to stay for the session.

Your response should be exactly:

"Thank you for letting me know. Please reach out to Zinkerz Support if you need help with scheduling."

• Do not offer to reschedule with the student directly

• Do not promise a makeup class

• Do not say you will add a class with the student

All final scheduling decisions are made by Zinkerz Support — not by educators.

1. Give the student the response above.

2. You do not need to stay in the session for the remainder of the time. This is the only situation where you are not required to wait out the full lesson. You will still be paid for this session.

3. Once the scheduled lesson time has passed, submit lesson notes marking the student as absent.

This is different from a no-show. A no-show is when a student never joins the class at all. A cancellation request is when the student joins and then tells you they cannot stay. The response and procedure are different — follow the steps above for cancellation requests.